Traveloure

Introduction

TRAVELOURE LLC ("Traveloure," "Company," "we," or "us") respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website www.traveloure.com (the "Site") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

About Traveloure: We are a travel platform that connects travelers with Travel Experts and Local Experts (collectively referred to as "Travel Experts," "Local Experts," or "Experts") who provide personalized travel recommendations, itineraries, and insider knowledge to enhance your travel experiences.

This policy applies to information we collect:

On the Site and through our Travel Expert/Local Expert matching services
In email, text, and other electronic messages between you, the Site, and our Travel Experts/Local Experts
Through mobile and desktop applications you download from the Site
When you interact with our advertising and applications on third-party websites and services
Through your interactions with Travel Experts/Local Experts facilitated through our platform

Age Requirements

Our Site is intended for users 18 years of age and older. No one under age 18 may provide any information to or on the Site. We do not knowingly collect personal information from children under 18.

If you are under 18, do not use or provide any information on the Site or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive or public comment features of the Site, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at privacy@traveloure.com.

Information We Collect

We collect several types of information from and about users of our Site, including information:

Personal Information: By which you may be personally identified, such as name, postal address, email address, telephone number
Travel-specific information: Such as travel preferences, destination interests, budget ranges, travel dates, group size, and accommodation preferences
Location information: To match you with relevant Travel Experts/Local Experts
Usage data: That is about you but individually does not identify you, such as travel booking history, platform usage patterns, and Travel Expert/Local Expert interaction history
Technical information: About your internet connection, the equipment you use to access our Site, and usage details

Information You Provide to Us:

Account and Profile Information:

Information that you provide by filling in forms on our Site, including registration information, profile creation, and Travel Expert/Local Expert applications
Travel preferences and interests including preferred destinations, travel style, budget ranges, and accessibility needs
Travel Expert/Local Expert profiles including expertise areas, certifications, languages spoken, and destination specialties

Communication and Interaction Data:

Records and copies of your correspondence (including email addresses) with us and with Travel Experts/Local Experts
Messages, reviews, and ratings exchanged through our platform
Your responses to surveys about travel experiences and platform satisfaction

Transaction Information:

Details of transactions you carry out through our Site, including payments to Travel Experts/Local Experts
Travel itinerary requests and customizations
Financial information required for payments (processed securely through third-party payment processors)

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

Core Platform Services:

To match you with appropriate Travel Experts/Local Experts based on your travel preferences and location
To facilitate communication between travelers and Travel Experts/Local Experts
To process payments and transactions for Travel Expert/Local Expert services
To provide you with personalized travel recommendations and content

Account and Service Management:

To create and manage your account and Travel Expert/Local Expert profiles
To provide customer support and respond to your inquiries
To send important notifications about bookings, matches, and platform updates
To verify the credentials and expertise of Travel Experts/Local Experts

Platform Improvement:

To improve our Travel Expert/Local Expert matching algorithms
To analyze platform usage and optimize user experience
To develop new features and services based on user feedback

Marketing and Communication:

To send you promotional materials about new Travel Experts/Local Experts and destinations (with your consent)
To display targeted travel content and recommendations
To showcase user reviews and travel experiences (with permission)

Legal and Safety:

To ensure platform safety and prevent fraud
To enforce our Terms of Service and Travel Expert/Local Expert agreements
To comply with legal obligations and protect our rights

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

Platform Operations:

To Travel Experts/Local Experts when you request their services or match with them through our platform
To travelers when you serve as a Travel Expert/Local Expert (limited to information necessary for the travel service)
To payment processors and financial institutions to process transactions

Business Operations:

To our subsidiaries and affiliates
To contractors, service providers, and other third parties we use to support our business
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company's assets

Legal and Safety:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request
To enforce or apply our Terms and Conditions and Travel Expert/Local Expert agreements
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our users, Travel Experts/Local Experts, or others

With Your Consent:

To third parties to market travel-related products or services to you if you have opted in to these disclosures
For any other purpose disclosed by us when you provide the information
With your explicit consent for specific uses

Important Note for Travel Expert/Local Expert Interactions: When you are matched with or book services from a Travel Expert/Local Expert, certain personal information (such as your name, contact information, and travel preferences) will be shared with that Travel Expert/Local Expert to facilitate the travel service. Travel Experts/Local Experts are bound by their own privacy obligations under their agreements with us.

Your Choices and Rights

We strive to provide you with choices regarding the personal information you provide to us:

Privacy Controls:

Travel Expert/Local Expert Matching Preferences: You can control what information is shared with Travel Experts/Local Experts and adjust your matching preferences
Communication Preferences: Choose which types of emails and notifications you receive
Profile Visibility: Control whether your reviews and contributions are displayed publicly

Tracking and Advertising:

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent
Location Services: You can disable location sharing while still using other platform features
Behavioral Tracking: Opt out of behavioral tracking in your account settings

Marketing Communications:

Travel Promotions: Opt out of promotional emails about new destinations and Travel Experts/Local Experts
Partner Offers: Choose whether to receive offers from our travel industry partners
You can always unsubscribe from marketing emails using the link provided in each email

Accessing and Correcting Your Information:

You can review and change your personal information by logging into the Site and visiting your account profile page
You may send us an email to request access to, correct, or delete any personal information that you have provided to us
Download your data: Request a copy of your personal information in a portable format

To exercise any of these rights, please email us at privacy@traveloure.com.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure:

Technical Safeguards:

All information you provide to us is stored on our secure servers behind firewalls
Payment transactions are encrypted and processed through secure third-party payment processors
Travel Expert/Local Expert-traveler communications are facilitated through secure messaging systems
Regular security audits and updates to protect against emerging threats

Operational Safeguards:

Travel Expert/Local Expert verification: We verify the credentials and backgrounds of Travel Experts/Local Experts before approving them
Limited access to personal information on a need-to-know basis
Regular training for staff on privacy and security practices

Your Responsibilities:

Keep your password confidential and do not share it with anyone
Be careful about giving out information in public areas of the Site like reviews and forums
When communicating with Travel Experts/Local Experts, be mindful of what personal information you choose to share

Important: Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.

International Data Transfers

Travel Expert/Local Expert Network:

Our platform connects users with Travel Experts/Local Experts worldwide. When you request services from a Travel Expert/Local Expert in another country, your information may be transferred to and processed in that country. We ensure that such transfers comply with applicable privacy laws and that Travel Experts/Local Experts agree to protect your information.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

Account information: Retained while your account is active and for a reasonable period after deletion
Transaction records: Retained for financial and legal compliance purposes
Travel Expert/Local Expert credentials: Retained for verification and platform safety purposes
Reviews and ratings: May be retained (anonymized) for platform integrity

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and through a notice on the Site home page.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this privacy policy to check for any changes.

Privacy Policy

Contents

Introduction

This policy applies to information we collect:

Age Requirements

Information We Collect

We collect several types of information from and about users of our Site, including information:

Information You Provide to Us:

How We Use Your Information

Core Platform Services:

Account and Service Management:

Platform Improvement:

Marketing and Communication:

Legal and Safety:

Disclosure of Your Information

Platform Operations:

Business Operations:

Legal and Safety:

With Your Consent:

Your Choices and Rights

Privacy Controls:

Tracking and Advertising:

Marketing Communications:

Accessing and Correcting Your Information:

Data Security

Technical Safeguards:

Operational Safeguards:

Your Responsibilities:

International Data Transfers

Travel Expert/Local Expert Network:

Data Retention

Changes to Our Privacy Policy

General Inquiries

Privacy Concerns

Travel Expert Inquiries

General Support